DGCA Issues Advisory to Airlines on Handling Unruly Passengers

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Edited By: Pritha Mallick

Last Updated: January 06, 2023, 18:35 IST

The unnamed business class offender has been banned from flying on Air India for 30 days, pending a report of its Internal Committee. (File photo: PTI)

The unnamed enterprise class offender has been banned from flying on Air India for 30 days, pending a report of its Internal Committee. (File picture: PTI)

The DGCA mentioned pilots and cabin crew members have failed to take acceptable actions

The Directorate General of Civil Aviation on Friday issued an advisory to the pinnacle of operations of all scheduled airways together with the utilization of restraining gadgets and lodging FIRs with regard to dealing with unruly passengers on board after incidents of drunk passengers allegedly urinating on feminine passengers sparked outrage.

“In the current previous, DGCA has seen a couple of incidents of unruly behaviour and inappropriate conduct by the passengers on board the plane throughout flight, whereby it noticed that submit holders, pilots and cabin crew members have failed to take acceptable actions,” the statement read.

The advisory came after an inebriated man allegedly urinated on his female co-passenger, a senior citizen in her seventies, in the business class of an Air India New York-Delhi flight on November 26. After the incident was reported, triggering shockwaves, a similar incident on board another Air India flight was recorded in which a drunk passenger allegedly urinated on the blanket of a female passenger on the airline’s Paris-New Delhi sector in December.

It further noted that “non-action/inappropriate action/omission by the airlines” after the incidents have “tarnished the picture of air journey in numerous segments of society.”

Reiterating the provisions for handling unruly passenger under Aircraft Rules 1937, DGCA regulations, circulars and manuals approved by the DGCA, it said, the pilot in command is responsible for the safety of the passengers.

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